As Microsoft Teams becomes a default communications platform across financial services, healthcare, utilities and the public sector, ensuring compliance in recorded conversations is a must.
Many vendors offer recording solutions for Teams, but regulated organisations cannot afford to rely on basic functionality alone. They need Microsoft Teams compliance recording partners who deliver long-term compliance assurance, security, scalability and regulatory expertise. In this context, a “partner” means more than a software vendor — it’s a provider that supports policy enforcement, ensures regulatory readiness and adapts alongside evolving compliance demands.
Why your partner matters in Teams compliance call recording
The difference between purchasing a recording tool and working with a compliance partner is significant.
A standalone software solution may capture calls, but without regulatory alignment it risks leaving compliance gaps. A true partner understands the complexity of Teams compliance call recording and builds solutions that address FCA, GDPR, HIPAA or MiFID II requirements directly.
For regulated organisations, the risks of non-compliance are clear: fines, reputational damage and operational disruption. A partner model ensures continuity. They don’t just provide technology, but also guidance, integration support and evidence that recordings are stored, protected and retrievable when regulators demand them.
This is why choosing the right partner for compliance call recording is as important as the technology itself.
Key criteria to evaluate Microsoft Teams compliance recording partners
When evaluating potential providers, decision-makers should apply a structured checklist to ensure partners meet enterprise and regulatory requirements.
Microsoft certification and compliance alignment
The starting point is Microsoft 365 Certification for Teams compliance recording. Certification ensures solutions are aligned with Microsoft’s integration, security and compliance frameworks. Partners without certification may struggle with platform changes, creating unnecessary risk.
Regulatory coverage and legal readiness
A partner should demonstrate knowledge and support for global regulations, from FCA and MiFID II in financial services to GDPR in Europe and HIPAA in healthcare. The platform must include structured storage, complete audit trails and reliable playback to respond to audits, legal disputes or Freedom of Information requests.
Security and high availability
Compliance means nothing without security. Providers should offer end-to-end encryption, granular access controls and geo-redundant storage to protect sensitive data. Enterprise-grade uptime and disaster recovery capabilities are also essential for business continuity.
Scalability and performance
A compliant solution must scale seamlessly, often via Azure architecture, to thousands of users across hybrid and global teams. The platform should maintain performance and reliability regardless of organisation size or geographic distribution.
Usability of the platform
Compliance systems only work if people can use them effectively. The platform should offer an intuitive interface, fast search, playback and tagging. Advanced features like transcription, analytics and unified access to both Teams and legacy recordings add further value.
Advanced features from premium providers
Premium partners often go further with advanced functionality such as Bot Grouping and Delta Rostering for smarter capture. Automated Quality Management tools can also support compliance monitoring and improve agent performance. These capabilities indicate a provider is investing in innovation, not just meeting minimum requirements.
How Liquid Voice meets these partner criteria
Liquid Voice aligns closely with the standards that regulated organisations should expect from their compliance partners.
- Microsoft certification: As a Microsoft-certified provider, Liquid Voice’s Teams recording solution integrates seamlessly and reliably with the platform.
- Regulatory coverage: The solution supports compliance with FCA, GDPR and MiFID II, offering secure, auditable retention and retrieval.
- Secure and scalable infrastructure: Built on Microsoft Azure, it provides geo-redundant storage, encryption and role-based access for enterprise environments.
- Smart capture features: Automated policies ensure complete coverage across voice, video, chat and meetings, with advanced functionality including metadata tagging and analytics.
- Unified access: Organisations can consolidate Teams recordings with legacy systems into one searchable archive, simplifying compliance management.
This combination means clients can explore the full capabilities of our Microsoft Teams recording solution knowing it meets both technical and regulatory standards.
What to ask when evaluating potential partners
To distinguish between basic vendors and true compliance partners, decision-makers should ask:
- Are you Microsoft 365 certified for Teams compliance recording?
- How do you support long-term retention requirements for FCA, MiFID II or HIPAA?
- What evidence and tools do you provide during an audit or dispute?
- How scalable is your platform for remote and global teams?
- Do you offer advanced features like transcription, quality monitoring or unified archives?
These questions can help you choose the right compliance call recording solution by focusing on capabilities that matter for long-term regulatory confidence.
What to ask when evaluating potential partners
To distinguish between basic vendors and true compliance partners, decision-makers should ask:
- Are you Microsoft 365 certified for Teams compliance recording?
- How do you support long-term retention requirements for FCA, MiFID II or HIPAA?
- What evidence and tools do you provide during an audit or dispute?
- How scalable is your platform for remote and global teams?
- Do you offer advanced features like transcription, quality monitoring or unified archives?
These questions can help you choose the right compliance call recording solution by focusing on capabilities that matter for long-term regulatory confidence.
What to ask when evaluating potential partners
To distinguish between basic vendors and true compliance partners, decision-makers should ask:
- Are you Microsoft 365 certified for Teams compliance recording?
- How do you support long-term retention requirements for FCA, MiFID II or HIPAA?
- What evidence and tools do you provide during an audit or dispute?
- How scalable is your platform for remote and global teams?
- Do you offer advanced features like transcription, quality monitoring or unified archives?
These questions can help you choose the right compliance call recording solution by focusing on capabilities that matter for long-term regulatory confidence.
