After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 200% growth in our SaaS revenue over the last 12 months.…
Humans naturally shy away from problems. Our instinct is to avoid tasks that seem overwhelming. We put-off, procrastinate, and avoid the inconvenient. The word “procrastination” is derived from the Latin verb “procrastinare” which literally means…
For some time now, data has been viewed as one of the most precious commodities around and, increasingly, it is the defining factor in business strategy and decision-making around customer communications. As organisations strive to…
From human agents to AI chatbots, contact centres are a customer lifeline. They’re the first port of call for feedback, complaints, information and assistance. But with the number of customer interactions at an all-time high,…
In today’s competitive business landscape, exceptional customer service has become a critical differentiator for organisations, and one of the most impactful factors for profitability. In fact, a McKinsey & Co. report from Q1 2023 showed…
The success of a business no longer depends on just the quality of its products. Customer experience (CX) is now a key factor. Without changing the product itself, you can improve satisfaction and retention. To…
In today’s fast-paced corporate world, the sheer volume of audio and video content being generated is overwhelming. How many times have you been in a meeting on Zoom or MS Teams, and the host says…
We are pleased to announce that we are both ISO 9001:2015 and ISO/IEC 27001:2013 certified. These international accreditations are important to us as a growing business. We are ethical and responsible, seeking to “do the…
A robust quality assurance (QA) program can reveal extraordinary benefits for any client-facing organisation, especially call or contact centres. The true impact of a QA process reaches far beyond the confines of the agents and…
When evaluating a call recording solution provider, there are several key factors to consider. Some are more important than others, but all are necessary tick boxes in the selection process. It’s like when you’re buying…
Customer experience (CX) is critical in most, if not all sectors, but particularly for banks. One of the leading drivers for growth in banks is referral between family and friends. Money and finance are difficult…
Chinese technology giant Alibaba has announced its plans to roll out its own AI chatbot product called Tongyi Qianwen. The chatbot will be similar in style to Open AI’s famous ChatGPT, and will be both…
