Customer experience (CX) is everything. It directly drives the cost of acquisition, improves activation and engagement and increases retention and business growth. CX isn’t just the moral thing to do, it’s the smart thing to…

The complexity of queries that contact centres agents handle now is incredibly high. Compassion is key. Efficiency is key. Targets are key. But can everything really be the number one priority? Customer expectations People have…

For the emergency services, making clear judgements in a short space of time can, in most cases, be a matter of life or death, and as a result having all the data and a clear…

After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…

We are pleased to announce the release of our latest case study with Trustpower. Trustpower Limited is a diversified electricity generation and retailing company, listed on the New Zealand stock exchange and based in Mount…