Capturing and analysing interactions across various mediums is essential for improving communication and ensuring compliance. Interaction recording is a powerful tool that allows organisations to capture, store, and analyse conversations across multiple platforms, including…
Selecting the right interaction analytics provider is crucial for enhancing customer experience and improving operational efficiency. Interaction analytics helps businesses gain insights from customer interactions across various channels, including calls, chats, and emails. Here’s a…
Because data is such a critical asset, call recording has become a common practice for businesses aiming to improve service quality, ensure compliance, and safeguard against disputes. However, recording conversations comes with a set of…
Where every second counts and customer satisfaction is paramount, the adoption of cutting-edge technologies is essential. One such technology that has revolutionised the industry is speech analytics. By leveraging advanced algorithms and artificial intelligence, speech…
Understanding customer interactions is crucial for delivering exceptional service. Call recording has emerged as a vital tool for capturing these interactions, providing valuable insights into customer behaviour and agent performance. This blog delves into the…
Effective communication and situational understanding stand as the cornerstones of swift and coordinated responses and operations for Public Safety organisations. From emergency services to transport operators and utilities, clear and precise communication is paramount for…
After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 99% growth in our SaaS revenue over the last 12 months.…
For some time now, data has been viewed as one of the most precious commodities around and, increasingly, it is the defining factor in business strategy and decision-making around customer communications. As organisations strive to…
As we move into 2023, technology continues to play a vital role in shaping the future of customer service. Chatbots and AI-powered conversational interfaces have already made their mark, revolutionising the way that businesses interact…
The complexity of queries that contact centre agents handle now is incredibly high. Compassion is key. Efficiency is key. Targets are key. But can everything be the number one priority? Customer expectations People have unrealistic…
After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…
