Improving CX isn’t just the moral thing to do. It’s the smart thing.

Customer experience (CX) is everything. It directly drives the cost of acquisition, improves activation and engagement and increases retention and business growth. CX isn’t just the moral thing to do, it’s the smart thing to…

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What is the True No.1 Priority for Contact Centres in 2023?

The complexity of queries that contact centres agents handle now is incredibly high. Compassion is key. Efficiency is key. Targets are key. But can everything really be the number one priority? Customer expectations People have…

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Context is key – Incident Reconstruction For The Emergency Services

For the emergency services, making clear judgements in a short space of time can, in most cases, be a matter of life or death, and as a result having all the data and a clear…

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Another Fantastic Year for Liquid Voice [2022]

After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…

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Trustpower Case Study

We are pleased to announce the release of our latest case study with Trustpower. Trustpower Limited is a diversified electricity generation and retailing company, listed on the New Zealand stock exchange and based in Mount…

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