As the world becomes more digitally connected, the risk of cyber-attacks on businesses continues to rise. Larger organisations, although being perceived as difficult targets, are the victim of choice for hackers. Because large organisations deal…
Read moreLiquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and…
Chris Berry has been appointed as Managing Director of Liquid Voice’s UK operation. In this role, he will be responsible for developing and delivering the company’s ongoing business strategy which is focused on further expanding…
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer…
Together with Eyrco, we are happy to present our latest case study pertaining to our solution for BoyleSports. BoyleSports is Ireland’s largest and most successful independently-owned bookmaker. Founded in 1989 the organisation has grown to…
We are pleased to announce the release of our latest case study with Prestige Insurance Holdings. Prestige Insurance Holdings is a leading provider of insurance brokerage and underwriting services. The Group includes Abbey Insurance Brokers Limited,…
We are pleased to announce that that Liquid Voice now natively supports Microsoft Lync and Skype for Business call recording. “The popularity of Skype for Business and Lync as a mission critical communication service is growing, but…
Liquid Voice launches new software based platform with optional value added feature modules and open API giving customers the freedom to grow UK – 20th July 2016 – Liquid Voice, a highly respected enterprise call…
We are pleased to announce the release of our latest case study with Trustpower. Trustpower Limited is a diversified electricity generation and retailing company, listed on the New Zealand stock exchange and based in Mount…
Cloud based services and omni-channel digital contact solutions have been marked as the future of contact centre interaction, and recent reports indicate that future is fast approaching. The term omni-channel is used to refer to…
Liquid Voice is pleased to announce we have become the newest Avaya Technical Partner after obtaining the highest level of membership within the Avaya DevConnect programme. The Avaya DevConnect programme enables companies and developers whose…
While the implications of PCI DSS are broad, it can be brought into sharp focus as follows: no organisation taking card payments can retain sensitive authentication data, in any format, whether encrypted or not. Sensitive…
The obligations that PCI DSS compliance places on organisations taking card payments are very clear: it is a breach of PCI DSS for any organisation to retain sensitive authentication data, in any format, whether encrypted…
