If you are still depending on Red Box for recording and interaction capture, now is the moment to move to a future-proofed Red Box replacement.
Read moreIf you are still depending on Red Box for recording and interaction capture, now is the moment to move to a future-proofed Red Box replacement.
Use this free calculator to quickly work out the number of calls that should be reviewed per agent per month to achieve a statistically valid sample.
Microsoft Teams compliance call recording explained Microsoft Teams is central to enterprise communication, enabling calls, meetings and collaboration across distributed workforces. Yet for regulated sectors, this shift brings added responsibility. These organisations must capture and…
FCA call recording compliance: What Microsoft Teams users must know Financial services firms increasingly rely on Microsoft Teams to communicate with colleagues, clients and regulators. While Teams has transformed collaboration, it also brings new compliance…
How to choose the right Microsoft Teams call recording software for compliance As Microsoft Teams becomes the default communications platform for many organisations, ensuring compliance in recorded conversations is vital. For firms in regulated industries,…
As Microsoft Teams becomes a default communications platform across financial services, healthcare, utilities and the public sector, ensuring compliance in recorded conversations is a must. Many vendors offer recording solutions for Teams, but regulated organisations…
How to set and manage a Teams compliance recording policy Microsoft Teams has become a cornerstone of enterprise communication, but for regulated organisations it introduces significant compliance obligations. Calls, meetings, chat and file sharing may…
We’re excited to unveil Liquid Voice v10.0 – a new version of our platform that redefines how users interact with and experience management of voice data.
Liquid Voice’s Microsoft-certified Compliance Recording solution for Microsoft Teams enables organisations to securely record, store, retrieve, and replay calls with ease.
Discover how a call centre quality monitoring form boosts customer satisfaction and agent performance with structured, actionable QA.
Discover how AI call quality monitoring boosts accuracy, speed and consistency in contact centres—while complementing human QA processes.
Discover how call centre quality management software drives better compliance, coaching and CX with scalable, consistent QA tools.
