Trustpower Case Study

We are pleased to announce the release of our latest case study with Trustpower. Trustpower Limited is a diversified electricity generation and retailing company, listed on the New Zealand stock exchange and based in Mount…

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Multi-channel Interaction and the Cloud

Cloud based services and omni-channel digital contact solutions have been marked as the future of contact centre interaction, and recent reports indicate that future is fast approaching. The term omni-channel is used to refer to…

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Liquid Voice Newest Avaya Technology Partner

Liquid Voice is pleased to announce we have become the newest Avaya Technical Partner after obtaining the highest level of membership within the Avaya DevConnect programme. The Avaya DevConnect programme enables companies and developers whose…

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PCI DSS – Practical Implications for Archived Call Recordings

While the implications of PCI DSS are broad, it can be brought into sharp focus as follows: no organisation taking card payments can retain sensitive authentication data, in any format, whether encrypted or not. Sensitive…

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IVR Payment Automation and PCI Compliance

The obligations that PCI DSS compliance places on organisations taking card payments are very clear: it is a breach of PCI DSS for any organisation to retain sensitive authentication data, in any format, whether encrypted…

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IVR technologies aid fleet managers meet tougher HMRC scrutiny

  The Client The Fuel Card Group of DCC plc, with brands Fuel Card Services, Bunkercard, The Fuelcard People and Dieselink, is one of the UK’s largest independent fuel card agents. The Fuel Card Group…

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Liquid Voice and Unity Technology Solutions Join Forces in Ireland

Liquid Voice is delighted to announce their partnership in Ireland with Unity Technology Solutions. Unity Technology Solutions. With over 20 years’ experience, and the skills of more than 120 technical, sales, support and administrative staff…

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Award Winning IVR

TechWeekEurope’s Tech Success awards for 2013 has awarded the SitexOrbis code5 service its Mobility Project of the Year award for a system that uses Liquid Voice IVR. Now in its second year, the Tech Success…

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Activity Analytics for Miles Publishing

Enterprise Call Recording and Activity Analytics for Miles Publishing In 2013, as part of a continual strategy to improve the effectiveness of his multi-discipline team, Miles Bossom approached Liquid Voice to provide an integrated call…

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Lagan CRM CTI for Cheshire West

Cheshire West and Cheshire Council reduce waiting times and improve customer service through CTI Cheshire West & Chester Council has adopted KANA Lagan CRM solution which is essential for quickly managing inquiries handled by the…

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Integrated Telephony Technology

Integrated telephony technology partnership helps reduce complexity and improve customer experience for 95% of UK Councils and 40 of the top 100 housing groups. Liquid Voice, a highly respected enterprise call recording and contact centre…

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Enterprise Call Recording V6.4

Enterprise Call Recording platform integrates real-time speech recognition, analytics and dashboard reporting. Liquid Voice has launched an upgrade to its Enterprise Call Recording platform that integrates real-time speech recognition, analytics and dashboard reporting to help…

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