Liquid Voice Unveils AILSA, the AI-Powered Analytics Assistant Driving Efficiency and Intelligence

The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…

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Policy-Based Call Recording in Microsoft Teams

Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…

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