Benefits of Adopting Advanced Regulatory Compliance Analytics

Financial Markets organisations are under growing pressure, across a myriad of fronts. Subsequently, there are significant benefits and reasons for these organisations to be using analytics in today’s world of regulatory reform and big data.…

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Liquid Voice helps organisations comply with GDPR

Liquid Voice has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018. It fully integrates into the Liquid Voice platform or…

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Multi-channel Interaction and the Cloud

Cloud based services and omni-channel digital contact solutions have been marked as the future of contact centre interaction, and recent reports indicate that future is fast approaching. The term omni-channel is used to refer to…

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PCI DSS – Practical Implications for Archived Call Recordings

While the implications of PCI DSS are broad, it can be brought into sharp focus as follows: no organisation taking card payments can retain sensitive authentication data, in any format, whether encrypted or not. Sensitive…

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IVR Payment Automation and PCI Compliance

The obligations that PCI DSS compliance places on organisations taking card payments are very clear: it is a breach of PCI DSS for any organisation to retain sensitive authentication data, in any format, whether encrypted…

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Integrated Telephony Technology

Integrated telephony technology partnership helps reduce complexity and improve customer experience for 95% of UK Councils and 40 of the top 100 housing groups. Liquid Voice, a highly respected enterprise call recording and contact centre…

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Welcome to Liquid’s Voice

Check back for our latest thoughts and opinions; along with the latest developments in contact centre applications.

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