It’s not too many years ago that speaking to a computer that understood your instruction was considered science fiction, however today this is something we take for granted. We speak our searches into Google, Alexa…

The world of corporate communications has been changing significantly over the past decade with the emergence of VoIP and growing take-up of cloud telephony platforms. According to Frost & Sullivan, around a third of all…

Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…

Microsoft Teams Call Recording Microsoft Teams is rapidly becoming the collaboration platform of choice for many organisations both large and small. It not only enables internal teams to collaborate, but through its ability to seamlessly…

More and more organisations are making the switch to cloud telephony in the form of both UC as-a-Service (UCaaS) and Contact Centre as-a-Service (CCaaS). The 2020 Pandemic has been a key driving factor, with organisations…

Financial Markets organisations are under growing pressure, across a myriad of fronts. Subsequently, there are significant benefits and reasons for these organisations to be using analytics in today’s world of regulatory reform and big data.…

For any organization, understanding and identifying vulnerable customers in a contact centre can be crucial for customer retention, preventing any risk of damage to these customers or the organization’s own reputation. However, customer vulnerability can…

Liquid Voice has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018. It fully integrates into the Liquid Voice platform or…