The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…

Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…

Liquid Voice is delighted to announce their partnership in Ireland with Unity Technology Solutions. Unity Technology Solutions. With over 20 years’ experience, and the skills of more than 120 technical, sales, support and administrative staff…