Customer experience (CX) is critical in most, if not all sectors, but particularly for banks. One of the leading drivers for growth in banks is referral between family and friends. Money and finance are difficult…

There are many laws and regulations that dictate how and when you can store customer data, especially historic customer data and that of the sensitive kind. Here are a few that you need to be…

Back in 2020, the UK entered a recession due to the economically devastating Covid-19 lockdowns. The UK economy as a whole plunged by around 20% as many businesses ceased trading or closed all together. Fast…

Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…

Liquid Voice is delighted to announce their partnership in Ireland with Unity Technology Solutions. Unity Technology Solutions. With over 20 years’ experience, and the skills of more than 120 technical, sales, support and administrative staff…