Did you visit us at BAPCO 2025? We were housed in the AI Learning & Discussion area, where you might have seen our roundtable take place. Download our new whitepaper on how sentiment analysis, stress…
Written by Chris Burden, CEO Telephony providers are increasingly gatekeeping companies’ interaction data and recordings. This practice involves restricting access to crucial data unless businesses comply with expensive maintenance contracts or pay exorbitant fees for…
The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…
After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 99% growth in our SaaS revenue over the last 12 months.…
For some time now, data has been viewed as one of the most precious commodities around and, increasingly, it is the defining factor in business strategy and decision-making around customer communications. As organisations strive to…
As we move into 2023, technology continues to play a vital role in shaping the future of customer service. Chatbots and AI-powered conversational interfaces have already made their mark, revolutionising the way that businesses interact…
After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…
Times are hard for many members of the community right now: with the cost of living increasing, public expenditure and services being cut, and the threat of recession looming, its often those least able to…
Reading the business press, it’s clear that the cost and breadth of regulatory compliance has increased dramatically in the last few years. And the costs aren’t just incurred in the implementation of new systems and…
The world of corporate communications has been changing significantly over the past decade with the emergence of VoIP and growing take-up of cloud telephony platforms. According to Frost & Sullivan, around a third of all…
We are pleased to share with you a key partnership that Liquid Voice has established with RingCentral to not only deliver our full range of Interaction Recording & Analytics solutions to those utilising RingCentral cloud…
Microsoft Teams Call Recording Microsoft Teams is rapidly becoming the collaboration platform of choice for many organisations both large and small. It not only enables internal teams to collaborate, but through its ability to seamlessly…
