We are pleased to announce that we are both ISO 9001:2015 and ISO/IEC 27001:2013 certified. These international accreditations are important to us as a growing business. We are ethical and responsible, seeking to “do the…
Chinese technology giant Alibaba has announced its plans to roll out its own AI chatbot product called Tongyi Qianwen. The chatbot will be similar in style to Open AI’s famous ChatGPT, and will be both…
There are many laws and regulations that dictate how and when you can store customer data, especially historic customer data and that of the sensitive kind. Here are a few that you need to be…
Back in 2020, the UK entered a recession due to the economically devastating Covid-19 lockdowns. The UK economy as a whole plunged by around 20% as many businesses ceased trading or closed all together. Fast…
As we move into 2023, technology continues to play a vital role in shaping the future of customer service. Chatbots and AI-powered conversational interfaces have already made their mark, revolutionising the way that businesses interact…
After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…
Times are hard for many members of the community right now: with the cost of living increasing, public expenditure and services being cut, and the threat of recession looming, its often those least able to…
Reading the business press, it’s clear that the cost and breadth of regulatory compliance has increased dramatically in the last few years. And the costs aren’t just incurred in the implementation of new systems and…
The world of corporate communications has been changing significantly over the past decade with the emergence of VoIP and growing take-up of cloud telephony platforms. According to Frost & Sullivan, around a third of all…
We are pleased to share with you a key partnership that Liquid Voice has established with RingCentral to not only deliver our full range of Interaction Recording & Analytics solutions to those utilising RingCentral cloud…
Microsoft Teams Call Recording Microsoft Teams is rapidly becoming the collaboration platform of choice for many organisations both large and small. It not only enables internal teams to collaborate, but through its ability to seamlessly…
There are lots of reasons for businesses to be using analytics in today’s world of big data. Here at Liquid Voice we like to break it down into four simple words: Remediate Enhance Innovate, and …
