CEO, Chris Burden, walks through Liquid Voice’s continued momentum in 2025, solidifying the company’s position as a leader in voice technology and interaction analytics.
As Microsoft Teams becomes a default communications platform across financial services, healthcare, utilities and the public sector, ensuring compliance in recorded conversations is a must. Many vendors offer recording solutions for Teams, but regulated organisations…
We’re excited to unveil Liquid Voice v10.0 – a new version of our platform that redefines how users interact with and experience management of voice data.
Liquid Voice’s Microsoft-certified Compliance Recording solution for Microsoft Teams enables organisations to securely record, store, retrieve, and replay calls with ease.
Discover how a call centre quality monitoring form boosts customer satisfaction and agent performance with structured, actionable QA.
Discover how AI call quality monitoring boosts accuracy, speed and consistency in contact centres—while complementing human QA processes.
Discover how call centre quality management software drives better compliance, coaching and CX with scalable, consistent QA tools.
Discover call centre quality management to boost customer satisfaction, compliance and agent performance while supporting business growth with Liquid Voice.
Improve customer service with call quality monitoring best practices focused on consistency, fairness and agent development in every interaction.
In modern contact centres, quality assurance is no longer a ‘nice to have’, it’s a strategic necessity. Without structured call centre quality monitoring, organisations struggle to identify service gaps, coach agents effectively, or meet rising regulatory expectations.
Written by Chris Burden, CEO Telephony providers are increasingly gatekeeping companies’ interaction data and recordings. This practice involves restricting access to crucial data unless businesses comply with expensive maintenance contracts or pay exorbitant fees for…
Did you visit us at BAPCO 2025? We were housed in the AI Learning & Discussion area, where you might have seen our roundtable take place. Download our new whitepaper on how sentiment analysis, stress…
