Times are hard for many members of the community right now:  with the cost of living increasing, public expenditure and services being cut, and the threat of recession looming, its often those least able to…

Reading the business press, it’s clear that the cost and breadth of regulatory compliance has increased dramatically in the last few years. And the costs aren’t just incurred in the implementation of new systems and…

The world of corporate communications has been changing significantly over the past decade with the emergence of VoIP and growing take-up of cloud telephony platforms. According to Frost & Sullivan, around a third of all…

We are pleased to share with you a key partnership that Liquid Voice has established with RingCentral to not only deliver our full range of Interaction Recording & Analytics solutions to those utilising RingCentral cloud…

Microsoft Teams Call Recording Microsoft Teams is rapidly becoming the collaboration platform of choice for many organisations both large and small. It not only enables internal teams to collaborate, but through its ability to seamlessly…

There are lots of reasons for businesses to be using analytics in today’s world of big data. Here at Liquid Voice we like to break it down into four simple words: Remediate Enhance Innovate, and …

Liquid Voice has announced they have gained British APCO Membership. Liquid Voice is a leading provider of interaction recording, transcription and analytics solutions to the Public Safety, Financial Services and Contact Centre industries. Capable of…

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Sigma Voice Solutions, a leading supplier of business communications solutions, has attained Gold…

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Metelco (Middle East Telecoms Company), a leading supplier of business communications solutions across…

Liquid Voice has announced the immediate availability of Real-Time Analytics which provides instant insight on interactions as they happen and delivers significant benefits in a wide range of contact centre and compliance applications. According to…

Liquid Voice has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural…

Support (UK), a leading supplier of business communications solutions, has achieved Silver accreditation status in Liquid Voice’s new Business Partner Programme. This accreditation recognises the company’s specific contact centre product and application expertise as well…