Liquid Voice Unveils AILSA, the AI-Powered Analytics Assistant Driving Efficiency and Intelligence

The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…

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Liquid Voice achieves another record year [2023]

After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 99% growth in our SaaS revenue over the last 12 months.…

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RingCentral and Liquid Voice: Revolutionising Interaction Analytics

For some time now, data has been viewed as one of the most precious commodities around and, increasingly, it is the defining factor in business strategy and decision-making around customer communications. As organisations strive to…

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Our Continued Commitment to Quality and Security is Official

We are pleased to announce that we are both ISO 9001:2015 and ISO/IEC 27001:2013 certified. These international accreditations are important to us as a growing business. We are ethical and responsible, seeking to “do the…

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Alibaba’s Customer Interaction: A Misstep?

Chinese technology giant Alibaba has announced its plans to roll out its own AI chatbot product called Tongyi Qianwen. The chatbot will be similar in style to Open AI’s famous ChatGPT, and will be both…

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Which Data Privacy Laws You Need to Address in 2023

There are many laws and regulations that dictate how and when you can store customer data, especially historic customer data and that of the sensitive kind. Here are a few that you need to be…

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How will the Recession Impact Front-Line Customer Service Staff?

Back in 2020, the UK entered a recession due to the economically devastating Covid-19 lockdowns. The UK economy as a whole plunged by around 20% as many businesses ceased trading or closed all together. Fast…

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How will ChatGPT empower contact centre agents in 2023?

As we move into 2023, technology continues to play a vital role in shaping the future of customer service. Chatbots and AI-powered conversational interfaces have already made their mark, revolutionising the way that businesses interact…

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Another Fantastic Year for Liquid Voice [2022]

After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…

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How can contact centres help vulnerable customers in 2022?

Times are hard for many members of the community right now:  with the cost of living increasing, public expenditure and services being cut, and the threat of recession looming, its often those least able to…

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How to reduce compliance cost and improve integrity

Reading the business press, it’s clear that the cost and breadth of regulatory compliance has increased dramatically in the last few years. And the costs aren’t just incurred in the implementation of new systems and…

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Recording Calls & Interactions in a World of Clouds

The world of corporate communications has been changing significantly over the past decade with the emergence of VoIP and growing take-up of cloud telephony platforms. According to Frost & Sullivan, around a third of all…

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